Frequently Asked Questions

We provide fully managed MySQL hosting at affordable prices to small and medium-sized businesses. Our MySQL hosting environment is built on our self-developed cloud application management platform. It takes advantage of container and Kubernetes, which is the most popular and dominant container-orchestration system.

Yes, we provide a self-developed control panel. Aside from general operations to manage your hosting, our control panel supports administrative functions for MySQL, including FTPS server, monitoring metrics, and Shell / SSH.

No. All MySQL websites on our fully Kubernetes-powered platform are entirely isolated. Each MySQL website owns its dedicated resources.

Fully managed MySQL hosting on our platform are completely managed by us. Our maintenance work includes but not limited to the application deployment, migration, backup, security and upgrade, leaving you time and energy to stay focused on the application development.

Currently, we have four data centers located in Dallas, Texas; Bend, Oregon; Charlotte, Colorado; and Kansas, City Missouri for our cost-effective hosting service. When you place an order, you can choose the location that is closer to your target audience. You can also take advantage of our 7-day free trial before commitment.

We provide technical support 24/7 via email. Sales department is available 24/7 via live chat and email. Billing department can be approached Monday - Friday, 8 a.m. to 5 p.m via email. If you didn't find answers in the frequently asked question list, feel free to contact us.

Yes. We offer a 99.9% uptime guarantee for our network and all servers.

Yes. Our Kubernetes platform takes backups regularly. The backup frequency varies by hosting plan. You can also back up your MySQL manually. Backup file retention period is 7 days. If you would like to keep it for a longer time, feel free to download it to your local machine.

No. We do not set limits on the access to your MySQL.

Yes, our control panel supports real-time resource usage monitoring. Please refer to this guide article on how you can do it.

Currently, we accept payment in US Dollars only and payments can be made with PayPal and credit card.

we have a membership program that allows you to get discounts ranging from 30 percent to 75 percent on our hosting services. You are encouraged to join our membership program to enjoy lower-cost hosting services. Learn more about the Membership program. You can also contact the Billing department for any discount questions.

Yes. We provide free trials so that clients can test if our services can meet their needs before payments. Each account is permitted to have up to 3 concurrent applications. To start a free trial, please go to the Pricing page and click the 'Free Trial' button at the end of your interested plan. If you are satisfied with our service, you can upgrade to the paid subscription at any time during the free trial. If you decide to continue using the service, you need to prepay for the hosting service before the trial is over. We will send you an invoice after you complete your billing information so that you can make the payment upfront. If you need help on this, please refer to the link.

Currently, we support MySQL Community 5.7 / 8.0 on our cloud hosting platform for MySQL.

Yes. The SSL connection is enabled by default for each newly created MySQL on our cloud hosting platform for MySQL.

You can manage users in the control panel in our cloud MySQL hosting. For detailed steps, please refer to the documentation.

We currently support InnoDB in our managed MySQL hosting.

The default settings are different for each plan. For Express, Basic, Professional, and Advanced plan, the maxinum connections are 500, 1000, 2000, 4000 respectively.

No, we do not provide a root user by default. However, clients can create super users in our client panel.